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Northern Performance (“we,” “us,” or “our”) operates this website. This Privacy Policy explains how we collect, use, and share personal information when you browse our website, make a purchase, or otherwise communicate with us.
Depending on how you interact with us, we may collect contact information such as your name, email address, phone number, and billing and shipping addresses; shopping and order information such as products viewed or added to your cart, purchases, payment confirmations, returns, exchanges, and cancellations; information you provide when contacting us, including questions, order details, and photographs submitted for returns, shipping damage, or warranty claims; technical and usage information such as your IP address, browser, device information, and interactions with our website; and account or preference information if you create an account or save preferences.
We receive information directly from you, automatically through our website, and from service providers involved in processing purchases and providing our services.
We use personal information to process payments and orders, arrange shipping and delivery, provide order updates, handle returns, exchanges, shipping claims and warranty requests, respond to questions and provide customer support, maintain and improve our website and services, detect and prevent fraud or misuse, maintain business and transaction records, and meet our legal and regulatory obligations.
Where permitted and with consent where required, we may also use your contact information to send promotional or marketing communications. You can unsubscribe from marketing emails using the unsubscribe link included in those messages.
We share personal information where reasonably necessary to operate our business and provide our services. This may include service providers supporting our website, hosting, payment processing, customer support, analytics, fulfillment, and shipping.
When arranging delivery or handling a return, shipping claim, or warranty request, we may share relevant contact information, order details, and supporting documentation with the courier, supplier, distributor, or manufacturer involved.
We may also disclose information with your consent or at your direction; as required or permitted by law; to investigate fraud, security incidents, or violations of our policies; to protect our legal rights or the rights of others; or in connection with a merger, acquisition, sale, financing, reorganization, or similar business transaction.
Some service providers may process or store personal information outside Canada. Information processed in another country may be subject to that country’s laws and may be accessible to courts, law enforcement agencies, or government authorities in accordance with those laws.
We use Shopify to provide our checkout and certain commerce services. When you proceed through checkout, information required to complete and process your purchase is transmitted to Shopify and the payment providers involved in your transaction. Payment information entered during checkout is collected and processed through those services, and Northern Performance does not necessarily receive or store your complete payment card information.
Shopify may process personal information for its own purposes as described in the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers. You can also access Shopify’s Privacy Portal at https://privacy.shopify.com/en.
Our website and checkout may use cookies and similar technologies to provide shopping functionality, remember preferences, maintain security, understand website usage, and improve our services. We may also use analytics or advertising technologies that collect information about how visitors interact with our website.
You can control certain cookies through your browser settings, although blocking some cookies may affect website functionality. Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss. However, no method of electronic transmission or storage is completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, handling returns and warranty claims, maintaining appropriate business records, complying with legal requirements, and resolving disputes. When personal information is no longer required, we will securely delete, destroy, or anonymize it where appropriate.
You may contact us to request access to or correction of personal information we maintain about you, or to withdraw your consent to certain uses or disclosures, subject to applicable legal or contractual restrictions and reasonable notice. We may need to verify your identity before completing a request. If withdrawing consent would prevent us from providing a product or service you have requested, we will explain that consequence to you.
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, content, or practices of third-party websites and encourage you to review the privacy policies of any third-party services you use.
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements. When we make changes, we will publish the revised policy on this website, update the “Last updated” date above, and provide additional notice or obtain consent where required by applicable law.
For questions, privacy requests, or concerns about this Privacy Policy or our handling of personal information, contact:
Privacy Contact, Northern Performance
1164 Walkers Line, Burlington, ON L7M 1V2, Canada
[email protected] | (800) 227-2242
If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/en/contact-the-opc/